Kaltura Errors

Incident Report for GSU Technology Systems

Resolved

Kaltura has indicated that the errors that were occurring yesterday have been resolved, and we have tested this morning to confirm. If you do continue to see errors, please open a ticket by emailing help@gsu.edu.

Posted Mar 19, 2020 - 08:19 EDT

Investigating

Kaltura is experiencing unprecedented usage right now, which is resulting in much slower upload and processing time, and in some cases can result in API errors when users attempt to upload video, access MediaSpace, or use Kaltura in iCollege. Kaltura engineers are currently investigating these issues.

Posted Mar 18, 2020 - 11:30 EDT

Monitoring

Kaltura is experiencing unprecedented usage right now, which is resulting in much slower upload and processing time, and in some cases can result in API errors when users access the service. Kaltura is working to implement a solution to handle this increased traffic.

Posted Mar 18, 2020 - 10:50 EDT

This incident affected: Kaltura.