Update - Performance continues to be impacted by the world-wide increase in Webex usage although the vendor is making improvements to handle this load.

Due to heavy use, Webex is currently experiencing delays in processing new recordings. When your recording is available, you will receive an email notification to your campus email account.

For updates on WebEx service and tips for usage, visit:
https://technology.gsu.edu/webex/
Apr 8, 12:47 EDT
Update - Webex errors have not been reported since early this afternoon. Performance continues to be impacted by the world-wide increase in Webex usage although the vendor is making improvements to handle this load.

For updates on WebEx service and tips for usage, visit:

https://technology.gsu.edu/webex/
Mar 30, 07:34 EDT
Update - We are continuing to monitor for any further issues.
Mar 30, 07:33 EDT
Monitoring - Webex errors have not been reported since early this afternoon. Performance continues to be impacted by the world-wide increase in Webex usage although the vendor is making improvements to handle this load.

For updates on WebEx service and tips for usage, visit:

https://technology.gsu.edu/webex/
Mar 26, 17:15 EDT
Investigating - People accessing Webex inside or outside of iCollege may see errors when logging in or launching meetings. We have reported these issues to the vendor and will update when we have additional information.
Mar 26, 12:42 EDT
Investigating - VoiceThread is investigating an issue that is causing errors when loading the tool. We will update you as we learn more from the vendor.
Apr 2, 15:04 EDT
Identified - There are currently errors when you try to create a new LinkedIn Learning account. Existing accounts should not be seeing errors. If you do need a LinkedIn Learning account, please email help@gsu.edu.
Apr 2, 12:01 EDT
Update - Kaltura has made improvements to their hosting that has reduced errors when uploading and viewing videos, and they will continue making additional improvements throughout the week. If you continue to see errors, please contact help@gsu.edu.
Apr 2, 08:40 EDT
Update - Users may have experienced an issue with Kaltura this morning where previously uploaded videos were not displaying correctly. The vendor has resolved this issue and continues to monitor the situation.
Mar 31, 08:25 EDT
Monitoring - Access to videos and other Kaltura functions has been restored, and the vendor is monitoring the situation.

Processing and upload times remain slower than normal due to the increased usage of Kaltura worldwide.
Mar 26, 17:13 EDT
Investigating - You may receive errors when accessing Kaltura at this time. We are working with the vendor to determine the cause of the issue and resolution.
Mar 26, 16:15 EDT
Monitoring - Kaltura is currently experiencing delays in processing new videos, which may present as longer times to upload entries or for entries to finish conversion. Steps are being taken to resolve the issue as a top priority. Services will be improved within the next few days.
Mar 20, 13:12 EDT
Monitoring - Panopto has taken steps to resolve the performance issues. They are continuing to monitor for further problems.
Mar 31, 14:36 EDT
Update - Panopto is now reporting outages and error messages. The vendor is currently investigating this issue.
Mar 31, 14:16 EDT
Investigating - Panopto is reporting that instructors and students may face slowness when using the system at this time. They are currently investigating the issue.
Mar 31, 14:09 EDT
Update - Cisco AnyConnect VPN is experiencing higher than normal volume. It is reported that users are experiencing slower connections and in some instances dropped sessions.

The VPN has temporarily been expanded using additional connection addresses. The standard connection address for the VPN is secureaccess.gsu.edu. If experiencing an issue at the standard address, users can try inputting the following addresses in the connection address field of the Anyconnect VPN client to attempt a faster connection:

secureaccess2.gsu.edu

secureaccess3.gsu.edu

secureaccess4.gsu.edu

Additionally, the following software and software access systems no longer require the VPN for access - SPSS, STATA and vLab.

Note that WebEx, Microsoft Teams, OneDrive, iCollege, and Office 365 Email are all available from off-campus via the web and do not require the VPN, as is the case with most online systems.

In general, students should not need the VPN to reach resources for their online coursework.

If you continue to experience an issue, please try accessing VPN at a later time. When you are not actively using the VPN, please log off of the service to ensure it is available to other users.

Visit www.gsu.edu/keepworking for more information on accessing tools and updates to the VPN.
Mar 30, 08:03 EDT
Identified - Cisco AnyConnect VPN is experiencing higher than normal volume. It is reported that users are experiencing slower connections and in some instances dropped sessions. If you continue to experience this behavior, please try accessing VPN at a later time. When you are NOT actively using the VPN, please log off of the service to ensure it is available to other users.

Visit www.gsu.edu/keepworking to review options for tools that do not require the VPN and for more information on services that do.
Mar 18, 16:44 EDT

About This Site

Georgia State University's IT Systems Status Page provides up-to-date information about the operations of campus IT systems and services.

PantherMail (Student Email) ? Operational
Campus Network ? Operational
CampusID ? Operational
Campus Wireless Network ? Operational
Office 365 (Fac/Staff Email) ? Operational
Brightspace/iCollege ? Operational
PAWS ? Operational
GoSOLAR ? Operational
Telephone System ? Operational
LinkedIn Learning ? Degraded Performance
University Website ? Operational
Spectrum Services (PantherMart) ? Operational
Student Printing Services ? Operational
Edublogs (sites.gsu.edu) ? Operational
Banner Operational
Microsoft Lync ? Operational
Active Directory Operational
OneUSG Operational
Kivuto Operational
WebCheckout Operational
Grammarly ? Operational
Listserv Operational
Kaltura Degraded Performance
VPN Operational
Webex Degraded Performance
Panopto Degraded Performance
VoiceThread Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 9, 2020

No incidents reported today.

Apr 7, 2020

No incidents reported.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020
Completed - The scheduled maintenance has been completed.
Mar 31, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 18:01 EDT
Scheduled - OneUSG Connect will be unavailable for all University System of Georgia employees from 6 p.m., Friday, Mar. 27, until 7 a.m., Tuesday Mar. 31. Cohort 6 (The Georgia Institute of Technology) will be converting to the OneUSG Connect system. During this time, Employee Self Service and Manager Self Service will not be available.

• Where applicable, time clocks will remain available for use.
• OneUSG Connect - Benefits will remain available to employees and can be accessed from the USG Faculty and Staff Portal.
• Note that W-2’s will be unavailable for viewing and printing during this time so please plan accordingly.
Mar 26, 10:07 EDT
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.