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Monitoring - IIT has confirmed with Microsoft that the affected services are functioning normally at this time.
In the event that you experience any further issues with Microsoft 365 services, please contact the Help Desk at help@gsu.edu or 404-413-4357
Jan 23, 2026 - 10:30 EST
Update - Some of the impacted service functions include, but may not be limited to:
- SENDING and RECEIVING email through Exchange Online, including notification emails from Microsoft Viva Engage. (As a result, some messages were delayed or did not route as expected)
- Users may be unable to access or load Outlook on the web.
- Collecting message traces may be delayed or fail.
- Searches within SharePoint Online and/or Microsoft OneDrive mail be delayed or fail to complete.
- Accessing the service portals, including Microsoft Purview, Microsoft Defender XDR, and the Microsoft 365 admin center.
Jan 23, 2026 - 09:04 EST
Investigating - Some users may experience intermittent issues accessing Microsoft 365 services, including email. Outlook users may see a “451 4.3.2 temporary server issue” when sending or receiving messages.
Status: Microsoft is working to restore services. Scope: Users in North America may be intermittently impacted.
Updates will be provided as available. Please email help@gsu.edu or contact 404-413-4357 in the event you are experiencing intermittent issues.
Jan 22, 2026 - 22:07 EST
Investigating - Instructional Innovation and Technology (IIT) is currently investigating issues with Zoom individual accounts migrating into the GSU tenant.
Additional information will be posted here on status.gsu.edu when the issue is confirmed.
Dec 19, 2025 - 12:16 EST
Please be advised that Banner 9 AppNav, PAWS, SSB Student, SSB Faculty, Degree Works, Workflow, and Xtender will be unavailable due to system maintenance on Thursday, Jan 29, from 7 PM to 9 PM. Posted on
Jan 23, 2026 - 11:36 EST
Network Engineering will perform scheduled maintenance on the Perimeter Campus wireless network on Thursday, February 5th, from 10:00 PM to 12:00 AM. Minor, brief service interruptions may occur during this window. Posted on
Jan 22, 2026 - 11:02 EST
Past Incidents
Jan 26, 2026
No incidents reported today.
Jan 25, 2026
Unresolved incident: Power Outage: Dunwoody Campus.
Jan 24, 2026
No incidents reported.
Jan 23, 2026
Unresolved incident: Microsoft 365 Service Degradation.
Resolved -
External inbound call issues to Decatur Direct numbers (678-891-2000) has been resolved.
Please report any new incidents to help.gsu.edu, help@gsu.edu or call 404-413-4357(help)z
Jan 21, 19:51 EST
Investigating -
IIT is currently investigating reports of external inbound call issues to Decatur Direct numbers (678-891-2000). GSU Decatur phones remain fully functional for internal and outbound calls. The service provider has been engaged and updates will be provided as more information becomes available.
Jan 21, 11:40 EST
Resolved -
Users should now be able to access the Cisco VPN successfully.
Please report any new VPN related issues to help.gsu.edu or 404-413-4357(HELP) or email help@gsu.edu for additional assistance.
Jan 13, 09:25 EST
Monitoring -
Users should now be able to access the Cisco VPN successfully as the issue has been resolved. Please report any new VPN related issues to help.gsu.edu or email help@gsu.edu for additional assistance.
Jan 12, 21:26 EST
Investigating -
Instructional Innovation and Technology (IIT) is currently investigating reports of an issue with logging onto Cisco VPN. Additional information will be posted here when the issue is confirmed.
Jan 12, 19:34 EST