Newton Campus Network Down
Identified - Instructional Innovation and Technology (IIT) identified a network outage at Newton Campus. The vendor is aware and is actively working to resolve the issue. Further updates will be provided when available.
May 07, 2024 - 08:56 EDT
Kaltura/Webex Connector - Missing Recordings
Investigating - We are currently investigating an issue where some Webex recordings are not being automatically transferred to Kaltura. The vendor is aware and is working to resolve this incident as quickly as possible. If you have Webex recordings that were not automatically transferred, you can manually download the recording from Webex and upload it into Kaltura using the following guides:

Download a Recording from Webex:
https://gsutech.service-now.com/sp?sys_kb_id=b368880adb585340601b502bdc9619dd&id=kb_article_view&sysparm_rank=4&sysparm_tsqueryId=852b59264798465043321978f36d43c7

Upload a Recording into Kaltura:
https://gsutech.service-now.com/sp?sys_kb_id=55dd305edb3f4300601b502bdc961938&id=kb_article_view&sysparm_rank=4&sysparm_tsqueryId=cc08d5ae4758465043321978f36d4373#upload
Feb 14, 2024 - 10:48 EST

About This Site

Georgia State University's IT Systems Status Page provides up-to-date information about the operations of campus IT systems and services.

PantherMail (Student Email) ? Operational
Campus Network ? Degraded Performance
CampusID ? Operational
Campus Wireless Network ? Operational
Office 365 (Fac/Staff Email) ? Operational
Brightspace/iCollege ? Operational
PAWS ? Operational
GoSOLAR ? Operational
Telephone System ? Operational
LinkedIn Learning Operational
University Website ? Operational
Spectrum Services ? Operational
Student Printing Services ? Operational
Edublogs (sites.gsu.edu) ? Operational
Banner Operational
Microsoft Lync ? Operational
Active Directory Operational
OneUSG Operational
Kivuto Operational
WebCheckout Operational
Grammarly ? Operational
Listserv Operational
Kaltura Degraded Performance
VPN Operational
Webex Operational
Panopto Operational
VoiceThread Operational
VLab Operational
Respondus Lockdown Browser and Monitor Operational
ServiceNow Operational
Panthermart ? Operational
Adobe Sign Operational
Server Operational
AirWatch Operational
Qualtrics Operational
Microsoft Office 365 Operational
Send-A-File Operational
PantherCard Operational
Dropbox Operational
Campus Directory Operational
Duo MFA Operational
Single Sign On (SSO) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 7, 2024

Unresolved incident: Newton Campus Network Down.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024
Office 365 (Fac/Staff Email) Issues Reported
Resolved - All Faculty/Staff and Non-person(Department) email accounts should be accessible now and the issue has been resolved.

Users may have to clear the internet browser history or remove and re-add your Outlook profiles in order for mailboxes to be accessible.

How to Clear Internet Browser History/Cache:
https://gsutech.service-now.com/sp?sys_kb_id=3823acd6db452f402c5b9696db9619f4&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=a4c0fe6393310a503174f9d56aba1099

How to access Non-Person(Department) Account:
https://gsutech.service-now.com/sp?id=kb_article&sys_id=01ca7369db389740186e5058dc961957

Please report any new incidents to IIT Technology Service Desk at the self-service portal of help.gsu.edu, help@gsu.edu or call 404-413-4357(HELP) if you are still receive an error when accessing a non-person or Office 365 email account.
May 3, 13:25 EDT
Monitoring - All Faculty/Staff and Non-person(Department) email accounts should be accessible without receiving an error message. The issue has been resolved and we will continue to monitor this situation over the next 24 hours.

Users may have to clear the internet browser history or remove and re-add your Outlook profiles in order for mailboxes to be accessible.

How to Clear Internet Browser History/Cache:
https://gsutech.service-now.com/sp?sys_kb_id=3823acd6db452f402c5b9696db9619f4&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=a4c0fe6393310a503174f9d56aba1099

How to access Non-Person(Department) Account:
https://gsutech.service-now.com/sp?id=kb_article&sys_id=01ca7369db389740186e5058dc961957

Please report any new incidents to IIT Technology Service Desk at the self-service portal of help.gsu.edu, help@gsu.edu or call 404-413-4357(HELP) if you are still receive an error when accessing a non-person or Office 365 email account.
May 2, 10:12 EDT
Identified - The access issue reported with many Faculty/Staff email accounts has been identitfied and a fix was applied.

Faculty/Staff should now be able to access their emails successfully.

However, the non-person(departmental) email accounts that were affected by this outage are still a WIP.

Please continue to check status.gsu.edu for updates on this Office 365 issue as they become available.
May 1, 08:14 EDT
Investigating - Instructional Innovation and Technology (IIT) is currently investigating reports of an issue with Office 365 (Fac/Staff Email). Some Faculty and Staff are unable to access their Office 365 email accounts.

Additional information will be posted here when the issue is confirmed.
Apr 30, 10:10 EDT
May 2, 2024
May 1, 2024
Apr 30, 2024
Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024
Shared Mailboxes-Online Web Access Outage
Resolved - Service restored: Microsoft deployed a fix to the environment, users should now be able to access shared mailboxes via the web.

Please report any new related issues to IIT Technology Service Desk at help.gsu.edu, help@gsu.edu or call 404-413-4357(HELP).
Apr 26, 08:41 EDT
Investigating - Scope of Impact
Users may be unable to access shared mailboxes from Outlook on the web. Users may receive a “Something Went Wrong repeated redirects” error message.

As a workaround users can access their shared mailboxes from the Outlook desktop client and Outlook mobile to avoid this issue.

https://gsutech.service-now.com/sp?id=kb_article&sys_id=01ca7369db389740186e5058dc961957&table=kb_knowledge

The issue is currently being investigated, and updates will be provided periodically on status.gsu.edu
Apr 16, 12:32 EDT
Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

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